Refund Policy
Refund Policy
At Dinouz, your satisfaction is our priority. That’s why we offer a 30-Day Free Guarantee to ensure you love your purchase.
If you’re not completely satisfied with your Dinouz product, you can request a refund or exchange within 30 days of receiving your order. Here’s how it works:
Eligibility for Refund or Exchange
- Items must be returned in their original condition: unworn, unwashed, and with tags still attached.
- Items that are damaged due to manufacturing defects are fully refundable.
- Returns or exchanges are not eligible for items that show signs of use, washing, or alteration.
How to Request a Refund or Exchange
- Contact our customer support team at [Your Support Email/Phone] with your order details and reason for return.
- Our team will guide you through the return process and provide a prepaid return label.
- Once we receive and inspect the returned item, we’ll process your refund or send out your replacement.
Refund Timeline
- Refunds will be issued to your original payment method within 5–7 business days of return approval.
Hassle-Free Guarantee
We’re confident your little ones will love their Dinouz pajamas, but if for any reason you’re not 100% satisfied, we’ve got you covered—no questions asked!
Thank you for choosing Dinouz, where safety, comfort, and joy are guaranteed.